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Privacy Policy 🔐

This Privacy Policy explains how First Time Caller ("we", "us", "our") collects and uses personal information when you use this website.

Who We Are

First Time Caller is a sole trader business based in the United Kingdom. If you have any questions about this policy, you can contact us at:
Email: info@firsttimecaller.co.uk

What Information We Collect

We may collect the following personal information when you contact us:

  • Name
  • Email address
  • Phone number
  • Wedding or event date
  • Venue or location details
  • Any information you include in your message

We also collect limited website usage data through Google Analytics. This may include pages visited, time spent on the site, device type, and approximate location (city level).

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotes and availability
  • Manage bookings (if applicable)
  • Improve our website and services

Lawful Basis for Processing

We process your enquiry information under our legitimate interest in responding to booking requests and running our business.

We process analytics data based on your consent, which you can withdraw at any time via our cookie settings.

How Long We Keep Your Data

We retain enquiry information for up to 24 months unless a booking is confirmed, in which case information may be retained for accounting and legal purposes.

Sharing Your Information

We do not sell your personal data.

We may share data with trusted service providers where necessary, such as:

  • Website hosting providers
  • Email providers
  • Google Analytics

Some providers (such as Google) may process data outside the UK. Appropriate safeguards are used where required.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Contact

If you have any questions about this Privacy Policy or your data, please contact us at:
Email: info@firsttimecaller.co.uk

This policy may be updated from time to time.